Refund policy

Return & Refund Policy

At Eight Strata, we aim to provide a seamless shopping experience, ensuring that our customers are satisfied with their purchases. Please carefully review our Return & Refund Policy below.

Returns

  • Return Eligibility: Our supplier, Zopi’s Supplier, accepts returns within 14 days of delivery. The returned items must be in their original condition, unused, and in the original packaging.

Return Reasons

  • Product Quality Issues: If your return is due to product quality issues (such as damaged, defective, or incorrect items), the supplier will cover the return shipping fees.
  • Buyer’s Remorse: If you wish to return the product due to subjective reasons (such as wrong size, change of mind, or buyer’s remorse), you will need to cover the return shipping costs.

Return Process

  1. Initiating a Return: To begin the return process, please contact us at info@eightstrata.com. Provide your order number, reason for return, and photos of the item to help us process your request quickly.
  2. Coordination with Supplier: Once you’ve contacted us, we will coordinate with Zopi’s Supplier to manage your return. Our team will ensure you follow the necessary steps and assist you throughout the process.

Refund Process

  • Refund Timeframe: After receiving and inspecting the returned items, refunds will be processed within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Shipping

  • Shipping Costs: Shipping costs are incurred when placing an order. You will pay the shipping cost based on the shipping method selected at checkout and the supplier’s rates.
  • Shipping Methods: During the order fulfillment process, you will have the option to choose from various shipping options provided by the supplier. Each option comes with its respective costs and estimated delivery times.

Order Fulfillment

  • Packaging & Shipping: Once you confirm the order and pay for the product and shipping, Zopi’s Supplier will handle all aspects of packaging and shipping directly to you or your recipient.
  • Order Processing: Orders are processed as soon as payment is confirmed. You will be notified when your order has been successfully placed and processed.

Tracking Information

  • After your order has been shipped, you will receive tracking information. This allows you to track the status of your order and keep you informed about its delivery.

Additional Information

  • Contact Us: If you have any questions about the return or refund process, please reach out to our customer support team at [Your Contact Email]. We are here to help!
  • Third-Party Fulfillment: As a dropshipping business, we work with Zopi’s Supplier for order fulfillment. While we manage customer service and ensure the quality of your shopping experience, returns and exchanges are handled through our supplier.

Thank you for choosing Eight Strata. We appreciate your business and look forward to serving you again!