Shipping policy

Shipping Policy

Last Updated: 5th January, 2025

At Eight Strata, we are committed to delivering your orders as quickly and efficiently as possible. Since we operate on a dropshipping model, your order will be fulfilled and shipped directly from our trusted third-party suppliers. Below is our shipping policy to help you understand how we handle the shipping process.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days. This is the time required for us to confirm your order and for our third-party supplier to prepare it for shipping.
  • Business Days: Our business hours are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs

  • Shipping Fees: Shipping costs are calculated during checkout based on the shipping method selected and the delivery location. The exact cost will be visible to you before you confirm your purchase.
  • Free Shipping: From time to time, we may offer promotions with free shipping on selected orders or items. These offers will be clearly communicated on our website.

3. Shipping Methods and Delivery Timeframes

We offer a variety of shipping methods based on your location and the supplier’s available shipping options. Delivery times may vary depending on the destination and the shipping method chosen.

  • Standard Shipping: Typically takes between 7-21 business days for domestic orders, and 15-30 business days for international orders.
  • Express Shipping: Available for faster delivery. Delivery times typically range from 5-10 business days for domestic orders and 7-15 business days for international orders.

Please note that delivery times are estimates and may be impacted by factors like holidays, weather conditions, or shipping carrier delays. We do our best to provide accurate timeframes.

4. International Shipping

  • Shipping Worldwide: We offer international shipping to most countries. Shipping rates and delivery times will vary based on your location.
  • Customs & Duties: Customers are responsible for any customs duties, taxes, or fees that may be applied by the destination country. These charges are typically collected upon delivery, and we recommend checking with your local customs office for further details before placing your order.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email, which you can use to track your package through the shipping carrier’s website. This allows you to follow your order’s progress and receive updates about its estimated delivery.

Please note that it may take 24-48 hours for tracking information to be updated by the carrier.

6. Shipping Delays

While we strive to ensure timely deliveries, please be aware that certain factors (such as weather events, customs delays, or high shipping volumes during holidays) may cause unexpected shipping delays.

If your order is delayed, please reach out to us at [Your Contact Email] for assistance. We will do our best to resolve any issues with the carrier.

7. Missing or Lost Orders

In the rare case that your order is lost or appears to be missing, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your products.

If an order is marked as “delivered” but you haven’t received it, we recommend checking with your local post office or the shipping carrier for more information. Once an order has been marked as delivered, we are no longer responsible for the package.

8. Order Modifications and Address Changes

Once an order has been placed, it cannot be modified. Please ensure that your shipping address is correct at the time of checkout. If there is an issue with the address after the order has been placed, please contact us immediately at [Your Contact Email], and we will do our best to assist you.

However, we cannot guarantee that we will be able to modify your order before it ships, as our suppliers process orders quickly.

9. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your package. We may request photos of the damage or defect to help us investigate the issue with our supplier. In such cases, we will offer a solution, such as sending you a replacement or issuing a refund.

10. Customer Responsibility

  • Accuracy of Information: You are responsible for providing accurate and complete shipping information during the checkout process. Any errors or incomplete details may cause delays or non-delivery of your order.
  • Address Issues: If a package is undeliverable due to an incorrect address provided by the customer, we are not responsible for the costs of re-shipping.

11. Contact Us

If you have any questions about our shipping policy, delivery times, or need assistance with your order, feel free to contact us at:

Email: info@eightstrata.com
Address: Montreal QC, Canada

By shopping with us, you acknowledge that you have read, understood, and agreed to our Shipping Policy. Thank you for choosing Eight Strata!